Question 1

Who is Elli Cares for?

Accepted Answer

While our focus with Elli Cares is to support independent living for people with cognitive impairment while providing peace of mind for their families, Elli Cares can be used by anyone who needs extra support in managing their day-to-day. Elli Cares can help support people with early to mid-stage dementia, MCI (mild cognitive impairment), TBI (Traumatic brain injury), and Autism.

Question 2

Can I use Elli Cares independently?

Accepted Answer

Yes, absolutely! You can download and use Elli Cares as a single user. Choose the 'Help support me' option when signing up. Later, if you wish to do so, you can add a family member or caregiver.

Question 3

Can we add more people to the app?

Accepted Answer

We are aiming to release our Care Team functionality by the end of December 2024. This will enable multiple family members/care partners to join and connect to a loved one to provide them even greater support.

Question 4

What notifications can I set up?

Accepted Answer

Both loved ones and family members/care partners can set personalised reminders for medications, tasks, appointments and video reminders.

Question 5

How can I set up personalised reminders?

Accepted Answer

Both care partners and those with dementia/cognitive impairment can set up text and/or video reminders (audio reminders coming soon!).

Question 6

How does Safe Track work?

Accepted Answer

Safe Track is a GPS-enabled feature that allows care partners to monitor their loved one's location in real-time, by setting up alerts if they wander outside of a designated safe zone.

Question 7

Can I set up multiple safe zones?

Accepted Answer

Yes, care partners and loved ones can both create multiple safe zones to help with navigation and wayfinding.

Question 8

What happens if my loved one wanders outside a safe zone?

Accepted Answer

Care partners will receive a notification alerting you that your loved one has left the designated safe zone. Your loved one will receive a notification as well, asking if they are ok and providing support to find their way home or contact a family member if needed.

Question 9

What is Ask Elli?

Accepted Answer

Ask Elli is a virtual assistant that can answer questions and provide information about dementia care.

Question 10

Can I ask Ask Elli for medical advice?

Accepted Answer

No, Ask Elli cannot provide medical advice. It is important to consult with a healthcare professional for any medical concerns.

Question 11

How secure is Elli Cares?

Accepted Answer

Elli Cares is committed to protecting your privacy and security. We use advanced encryption technology to safeguard your personal information.

Question 12

What happens to my data if I delete my account?

Accepted Answer

If you choose to delete your Elli Cares account, all of your personal data will be deleted along with it.

Frequently Asked Questions

Overview

Personalised Reminders

Safe Track

Ask Elli Anything

Security & Data